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Frequently Asked Questions
Our jewellery
All our jewellery is made using high quality, hypoallergenic metals and is listed individually in the product descriptions. The metals we use are:
- ATSM F-136 Titanium (medical implant grade)
- .925 Sterling Silver
- 14K or 18K Gold
- Rhodium
- 316L Surgical Steel
All the metals we use to make our jewellery are hypoallergenic, however 316L Surgical Steel still contains traces of nickel - internally. It is still considered to be a hypoallergenic metal, as the nickel is bound within the jewellery so no nickel ions are actually making contact with your skin, thus most people will not have reactions to Surgical Steel. At Adorneum we recognise that everyone's allergies and sensitivities are different, so our Titanium and Sterling Silver jewellery contain no nickel at all for our girlies with hyper-sensitive skin.
Babe, we're literally made for you! Our jewellery is specifically designed for sensitive skin and people prone to metal allergies. We have something for everyone, as we have options for multiple different hypoallergenic metals within our collections - from medical grade Titanium to ultra luxe plated Sterling Silver, we've got you styled from the gym to date night.
Our jewellery is meant for everyday wear, even on beach, pool, or gym days. However, plated styles may erode quicker in tough conditions. To keep your jewellery looking as amazing as the day you got it, please carefully wash and dry your plated pieces after swimming.
Returns, exchanges and warranty
We sincerely hope you love every piece you purchase from us. For hygiene purposes, we are unable to accept change-of-mind returns on earrings and body jewellery. We prioritise your health and wellbeing, therefore we ensure everything you receive is brand-new, unworn and free from any potential contamination.Â
This does not negate your rights under Australian Consumer Law. If you have received a broken or faulty product then please contact us.
Absolutely. Our jewellery is tested to ensure ultimate longevity, and we offer a 12 month warranty against manufacturing defects with proof of purchase. This warranty strictly covers defects only and does not cover discolouration, tarnishing, general wear and tear or damage from incorrect use or mishandling. Please contact us within 7 days of delivery confirmation for defective items.
Orders & Customer accounts
Sometimes our emails end up in your junk folder. Please double check your spam/junk filter and if you still can't find it, reach out to us and we will re-send the confirmation to the email provided at checkout.